This online fully asynchronous course provides a step-by-step guide for planning a challenging conversation, in bite size pieces. You do it at your own pace. You can choose to do it all at once or over time, giving you time to reflect on each stage of planning.
The course has:
1. Lessons presented in short videos, that are:
2. Supported by the reading sections from Conflict Avoidance to Productive Outcomes: A Planning Guide for Challenging Conversations, which are:
3. Followed by reflection and planning exercises
Working through this course, you will be able to decide which choices you want to make: address the conflict or leave it be? You will develop a thorough and thoughtful plan of action, if that is your choice. People who have taken this course have found it to be thought-provoking, insightful and beneficial.