Mini-Course
Conflict Avoidance to
Productive Outcomes
A Planning Guide for Challenging Conversations
Turn the conversations you've been avoiding into ones that actually move things forward.
$75 USD
11 Video Lessons | Self-Paced | Lifetime Access | Instant Enrollment
The Challenge
Some conversations
keep getting avoided
Interpersonal conflict can get us into trouble. So can avoiding it. Left unaddressed, tension doesn't usually disappear on its own — it resurfaces at the worst possible moment. This course gives you a structured way to plan for the conversation you've been putting off, so you can decide, with clarity, whether and how to have it.
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What's Inside This Course
11 video lessons, each paired with a reading guide and reflection prompts.
01
Course Outline & Objectives
A map of the full journey and what you will be able to do by the end.
02
Worldviews and Worldview Intelligence
The Apostel framework and how understanding worldviews transforms differences into advantages.
03
Ladder of Inference
How fast we form stories and act on them — and why slowing down changes everything.
04
Human Behaviors and Worldviews
The behavioral science behind why we hold onto our views even under pressure.
05
Brain Science and Amygdala Hijack
What happens in your brain when your worldview is challenged — and how to manage it.
06
SHEER Framework
A step-by-step approach to opening a difficult conversation with clarity and care.
07
CIDA-W and Worldview Intelligence Skills
The planning model at the heart of this course — your complete roadmap.
08
Clarify
Getting honest about your own starting point before the conversation begins.
09
Illuminate
Using the Six Dimensions Framework to understand both perspectives with genuine curiosity.
10
Design and Act
Planning and having the conversation itself — with structure, not scripts.
Delivered by Kathy & Jerry
Kathy Jourdain and Jerry Nagel bring over 40 years of combined experience in facilitation, strategic planning, organizational development, and cross-cultural work. They have partnered with leaders across the private, public, and not-for-profit sectors — guiding teams through some of the most complex culture challenges in Canadian organizations.
Their work is grounded in deep listening, genuine care for people, and a commitment to creating workplaces where everyone can thrive.
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Ready to Plan Your Conversation?
One structured course. One difficult conversation,
finally ready to happen.
$ 75 USD
One-time payment · No subscription
11 video lessons
Downloadable reading guides for every lesson
Reflection worksheets and planning templates
Lifetime access
Worldview Intelligence
Building healthy, high-performing workplace cultures through deeper understanding.
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Contact
Phone USA: 218-280-1105
Phone CDN: 902-483-4737
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